Technological advancements in this modern era have allowed the global community to access digital communication platforms, making it easier and more comfortable for people to communicate with their loved ones and even conduct their businesses.
Businesses and organizations in the public sector and the financial industry must have mobile archiving solutions to record communication between employees, their colleagues, and their clients through mobile phones and mobile messaging applications. It comes as several laws require enterprises in these sectors to monitor SMS and voice calls.
In the US, the public sector is obligated to comply with Public Records Laws, and the financial sector is required to retain business communications and comply with legal discovery obligations of the Financial Industry Regulatory Authority and the Securities and Exchange Commission. Accordingly, in the EU, firms must record text messages and voice calls under the Market in Financial Instruments Directive.
Capturing and monitoring text messages is crucial for regulated industries as it keeps them in line with industry compliance standards and prevents them from facing a legal dispute. Businesses can efficiently record messages and calls made through newer communication platforms and conveniently retrieve them during business operations using mobile archiving solutions.
Businesses have various mobile archiving options, including over-the-top application, mobile archiving agent, in-network capture, and chat application capture. They need to weigh each solution’s respective advantages and disadvantages to select the right mobile archiving option wisely.
Here is an infographic from TeleMessage, which details the top pitfalls of mobile archiving.